Faq
Faq
How can I connect with internet?
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What are the typical costs
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What happens my device is lost or stolen or faulty?
For stolen and misplaced devices, AlbideyNet is not responsible for replacing such devices. However, you can reach a Telesol Rep by calling our Hotline number on 62 46 46 13 / 95 63 24 24 or visit any of our retail shops for support. For faulty devices, Please see our technical support team by visiting any of our shops
What kind of devices AlbideyNet sell?
AlbideyNet sell LTE devices including Mi-Fis and Wi-Fi routers (both indoor and outdoor 4G routers). Our 4G LTE solution is compatible with a wide range of 4G devices. (Please contact our CSC for assistance).
What is 4G or LTE?
it is a radio access technology to deliver very high speeds. 4G is a Standard in Mobile Network Technology and stands for “Fourth Generation”-the latest after 2G and 3G which gives you a faster and rich internet experience. 4G is often referred to as LTE which stands for ‘Long Term Evolution’. Different handset manufacturers refer to both terms, so on an iPhone you will see ‘LTE’ on the screen (when in 4G coverage) and in your menu settings, whereas on Android devices you could have both ‘4G’ and ‘LTE’ on your screen and in menu settings.
Where can l locate AlbideyNet Stores?
You can locate one of the AlbideyNet Stores at à Sabangali
What is the difference between indoor and outdoor router ?
The Outdoor router has higher gain antennas that can receive signals from the futherest of sites and in areas a lot of trees whereas the Indoor router can receive the 4G sginals and share the service wirelessly.
Can l use other devices on AlbideyNet’s network?
Yes, if the following requirements are met: LTE-enabled (verify from the device’s box or manual) Can operate on LTE band 41 TDD, frequency range. Unlocked Has a SIM card slot.
Can l make voice calls?
This service is currently unavailable.
Why do l need to provide my number or email when signing up for your service ?
AlbideyNet’s LTE network currently cannot be used to make or receive voice calls and SMS. Hence when there is a need to contact you regarding any activities related to your service, we will contact you via the alternate number or email.